Online Shop Terms & Conditions


Please read the following carefully. By using this website the “user” or “you” agree to the following terms of use.


You can order products:

(1) on this website 
(2) by telephoning 
(3) by faxing 
(4) by post


If you have placed your order online, we will quickly send you an email to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details.


Legal drinking age

Items containing alcohol can only be ordered by and delivered to those aged 18 or over (UK). Those who access the site from other locations are responsible for compliance with local laws if and to the extent that local laws are applicable.



All prices on are correct at time of publishing.

We try to make sure that the prices on our website are accurate however, we will need to validate the price before we process your order. We also aim only to display items which are in stock and can be dispatched quickly. If we are unable to supply a particular item that you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. We may offer a replacement or upgraded item as a replacement, but if this is not to your satisfaction, you may cancel your order and we will refund any money you have paid.


You will be able to select your delivery options and costs before you submit your credit card details. Please see postage & packaging for more information about delivery charges. If you order offline you will be notified of delivery costs.  Orders may be subject to custom or shipping charges, depending on your location.



You can pay by any Visa, Maestro or MasterCard. To ensure that shopping online is secure, your credit/debit details will be encrypted through the WorldPay payment gateway. Bunnahabhain will not store any credit card details.


The prices displayed on our website are in British pounds.


We currently debit money from your account the same day you place your order.



Please allow 10 days for delivery as your package will be making the journey from our slightly remote door on Islay to your door wherever you are.


We endeavour to deliver worldwide. However, unfortunately we are unable to deliver spirits/alcohol outside of the UK. Specific delivery times are dependent on the method selected within our site. Orders dispatched via Post Office Special Delivery will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order. If there is not somebody present at the time of delivery, the Post Office will leave their contact details so you can arrange another delivery time.


We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. We will try to ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.



 We endeavour to supply only the highest quality products and believe you will be delighted with your products from Bunnahabhain. However, if you are unhappy with the product in any way you may ask for a full refund of the product and original delivery costs, or exchange them within 7 days of receipt. You will then need to return the goods following the steps outlined below. We aim to keep the process as simple as possible.


The product must be returned in its original condition. You will be responsible for delivery of the item, unless the product is faulty. If you are returning an item please contact us directly to ensure we know to expect a return.


You can write to us or telephone using the following details, or use our contact form.

Bunnahabhain Ltd
Port Askaig, Isle of Islay
Scotland, PA46 7RP

Tel: 44 (0) 1496 840646


Our responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data, consequential loss in circumstances which are beyond our control.


We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from


You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.


We make no promise that our website will be uninterrupted or entirely error-free. Because of the nature of the internet, the online shopping service is provided on an “as is” and “as available” basis. We are not responsible to you if we are unable to provide our internet services for any reason beyond our control.



We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.


Copyright / Trademarks / Data Protection

All content included on this site including but not limited to website design, text, graphics, audio clips, visual clips, logos, and the selection and arrangement thereof are the property of Burn Stewart Distillers Ltd or its suppliers and are protected by UK and international copyright laws.


All software used on this site is the property of Burn Stewart Distillers Ltd or its software suppliers and is protected by UK and international copyright laws. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.


Any personal information collected on this site will be used solely to complete your order. Personal information collected during your order will not be sold or used by ourselves or any third party in accordance with the UK Data Protection Act 1998.